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Video Help

Video Doesn't Play At All?

Our videos require Adobe Flash Player 9, Update 3 (December 2007) or newer. Using the newer versions allows us to deliver the best quality in the smallest file size.

Please click on the button below to update your player.



Please note these videos do not work with the iPhone/iTouch.

If you are still having issues viewing the videos after updating, we want to know! Please email us and include the operating system and browser version of your computer.

Video Performance Problems?

There are two factors to a quality online video experience on the web: connection speed and the speed of your computer.

If the video starts and stops, or is jerky, you probably have a slow internet connection. To avoid this issue, simply pause the video and wait until the bar under the video "fills up" — generally about a minute on a dial-up connection.

If the video has "lip sync" issues, this is due to computer performance on the H.264 video codec.

Unfortunately we cannot suggest a fix to this problem, other than to check to make sure you do not have an excessive number of programs or anti-virus software running while playing the video.

About the H.264 video codec we use

The H.264 codec compresses files to a very small size, but demands more CPU/video performance from your computer to decompress the files. Virtually all corporate computers (as of September 2009) are capable of playing H.264, which is why we encode videos to this standard. We understand that this may be an issue with netbooks and older laptops.

We apologize if this has caused you problems.